Code Enforcement is more than Code Compliance
People not familiar with the way Sarasota Government is organized have expressed difficulty understanding “Code Enforcement”. No one department has Code Enforcement responsibility, rather responsibilities are split between Code Compliance (Development Services), Public Works, Parks and Rec, Risk Management, Utilities, Parking, the Police, and others. To effectively report a violation, it is imperative to know which department handles what code violations. The 3 More Information pictures below are linked to the City’s website pages designed to help people understand who handles what, most reported violations with code references, important contact phone numbers, how the process works and answers to frequently asked questions.
More Information
Click-2-Fix
This is downloadable app to report problems such as potholes, broken sidewalks, tree limbs down, parking meters, and many more. Based on the reported violation, the app will direct the reported incident to the proper City department which may include Public Works, Parks & Rec, Utilities, Risk Management, Parking, and Code Compliance. Users can also add photos and the physical location of the issue to assist staff. Download this innovative smartphone or tablet tool. It also works directly in your browser. Click-2-Fix demo video (40 sec).
Note: CCNA helped design and pilot Sarasota’s Click-2-Fix app.
Service Requests – (Utility and City Services Related Issues)
You must Register / Log In to make a new service request, report a problem or track a previous inquiry. This log-in process is different than the Citizen Connect Portal used for code violations. You may use the same user id and password as you do for code violations.
Once logged in you can view the status of your previous requests and add additional information.
311Connect (Sarasota County Florida)
Like Click-2-Fix Sarasota County has a feature to report non-emergency service requests. In particular for residents of the City of Sarasota, the two main items we would report are issues in the County Parks and Beaches within our City Limits and Stormwater issues.
Sarasota County 311 non-emergency service requests can be submitted through the County’s website, or mobile app at any time. If it is an emergency, please dial 9-1-1.
311 Customer Service Representatives are available for assistance by dialing 3-1-1 (or 941-861-5000 if you’re located outside of Sarasota County) between 8 a.m. and 5 p.m. Monday – Friday with the exception of holidays. Service requests will be processed during regular business hours.
There is a 311Connect app that helps citizens connect with their local government. This is a one-stop shop for information about Sarasota County services and to report non-emergency concerns. The app allows you to track the progress of your request, interact with staff via phone, text, email and web.